GDPR Policy

At LuxCanva, protecting your personal data is a priority. This policy explains how we collect, use, and protect the information you provide when you use our website, in accordance with the General Data Protection Regulation (GDPR).

1. What personal data do we collect?

We collect the following personal data when you interact with our website or place an order:

  • First and last name
  • Email address
  • Phone number
  • Delivery and billing address
  • Payment data (securely managed by third-party payment processors)
  • Images sent for customizing canvas prints

2. How do we use personal data?

We use your personal data exclusively to provide quality services, including:

  • Order processing and delivery
  • Communicating with you to confirm orders or clarify product customization
  • Sending information about promotions, special offers, and updates (if you have consented to receive such communications)
  • Improving the experience on our website and our services

3. Legal basis for data processing

We process personal data based on the following legal grounds:

  • Consent: For newsletters or marketing communications, only if you have given us your explicit consent.
  • Contract fulfillment: For processing and delivering orders.
  • Legitimate interest: To improve the services and user experience on our website.

4. How do we protect your personal data?

At LuxCanva, we take appropriate technical and organizational measures to protect your data against unauthorized access, loss, destruction, or accidental disclosure. Payment data is handled by secure payment providers, and your personal information is stored securely and confidentially.

5. Sharing personal data

Your personal data will not be shared with third parties for commercial purposes. We only share information with partners necessary for conducting our business, such as:

  • Courier services: for the delivery of orders.
  • Payment providers: for processing transactions.

All our partners also comply with GDPR regulations.

6. Your rights under the GDPR

Under the GDPR, you have the following rights in relation to your personal data:

  • Right of access: You may request information about the personal data we hold about you.
  • Right to rectification: You may request the correction of inaccurate or incomplete personal data.
  • Right to erasure ("right to be forgotten"): You may request the deletion of your personal data, except in cases where it is necessary for the execution of an order or for compliance with legal obligations.
  • Right to restriction: You may request that the processing of your data be restricted in certain situations.
  • Right to data portability: You may request that your data be transferred to another data controller.
  • Right to object to processing: You may object to the processing of your data for marketing or other legitimate purposes.

7. How can you contact us?

To exercise the above rights or for questions regarding data protection, you can contact us at:

8. Changes to the GDPR policy

This GDPR policy may be updated periodically. Any changes will be posted on this page, and your continued use of our site will be deemed acceptance of the new terms.

Thank you for trusting LuxCanva!